Yes. All new patients need an initial consultation before any treatment. 

This allows our clinicians to assess your skin, review your medical history, understand your concerns and confirm whether treatment is suitable for you. 

Your consultation may be booked before, or on the same day as your treatment, depending on your suitability and the appointment type. 

Results vary between patients and depend on the treatment performed, your skin, lifestyle, metabolism and the treatment plan recommended by your clinician. 

Some treatments settle over days to weeks, while others work gradually and may require a course of sessions. 

Your clinician will guide you on what to expect and when maintenance appointments may be appropriate. 

We recommend booking as early as possible, especially if you are planning treatment before an event, travel or special occasion. 

Some treatments require time to settle, while others may involve a course of sessions or a review appointment. 

Booking ahead allows your clinician to plan safely and ensure the timing is suitable for your goals. 

In some cases, yes. 

Treatment may be performed on the same day if it is suitable, safe and there is enough time allocated. 

Your clinician will first complete an assessment, review your medical history and discuss your goals before confirming whether same-day treatment is appropriate. 

You must provide at least 48 hours' notice to cancel or reschedule an appointment. If you cancel within 48 hours, you forfeit your deposit. However, we understand emergencies and serious unforeseen events can occur, and with proper documentation emailed to the clinic (e.g., a medical certificate), the cancellation fee may be waived.

Yes, but with at least 48 hours' notice. Otherwise, a cancellation fee (forfeiting the deposit) applies.

If you're more than 15 minutes late, your session may be rescheduled, or you may be considered a "no show" if you don't contact us within 15 minutes.

One support person may be allowed to attend your appointment with you, depending on the treatment, room capacity and clinical requirements. 

For privacy and safety reasons, your clinician may ask your support person to wait in the reception area if needed. 

Children are not permitted in the treatment room during appointments.

Yes. We may be able to accommodate group bookings depending on availability, the number of patients and the treatments being considered. 

Each patient will need to complete their own consultation, medical history and consent forms before treatment. 

Suitability is assessed individually, and treatment can only proceed if it is appropriate for that person. 

A booking fee is required for each patient to secure their appointment. 

For group bookings, we recommend contacting our team directly so we can allocate enough time and ensure the appointments are booked correctly. 

Please contact our team as soon as possible if you need to change your appointment. 

We kindly ask for at least 48 hours’ notice for cancellations or rescheduling so your booking fee can remain valid on file.

You are responsible for updating us with any changes in your medical history, such as pregnancy, allergies, or new medications, before booking or attending an appointment.

No, while we aim for optimal results, individual outcomes vary due to factors like health conditions, genetics, and other treatments.

Sensitive skin can often be treated, however suitability depends on your skin type, skin barrier, medical history and the treatment being considered. 

During your consultation, your clinician will assess your skin and discuss any sensitivities, allergies, medications or previous reactions before recommending a treatment plan. 

In some cases, we may recommend a gentler approach or preparing the skin first before proceeding. 

We do not perform certain regulated aesthetic treatments while pregnant or breastfeeding. 

Some skin treatments may also not be suitable during this time, depending on the ingredients, technology, treatment area or clinical risk involved. 

Aftercare will depend on the treatment performed. 

Your clinician will provide tailored aftercare instructions, which may include avoiding certain activities, products, heat exposure, exercise, alcohol or other facial treatments for a short period of time. 

Following your aftercare is an important part of supporting your recovery. 

This depends on the treatment you are having and the products you currently use. 

Please let your clinician know if you use active skincare such as retinol, exfoliating acids, prescription skincare or strong resurfacing products. 

Your clinician will advise whether any products should be paused before or after treatment. 

This depends on the treatment performed. 

Your clinician will provide specific aftercare instructions, which may include avoiding strenuous exercise for a short period after treatment. 

Please follow the aftercare provided to you at your appointment. 

No, gift vouchers can only be redeemed in-store and not for online purchases.

No, gift vouchers are non-transferable, cannot be exchanged for cash, and cannot be used for partial payments.

Cosmetic Quarter is not responsible for lost, stolen, or damaged vouchers. They will not be replaced or refunded.